Exchange Policy – Dr. Elements Skincare

At Dr. Elements, we aim to ensure your satisfaction with every purchase. If you are not fully satisfied with your product, you may request an exchange under the following conditions:

1. Eligibility for Exchange

• Exchange requests must be made within 24 hours of receiving the product.

• Items must be returned in their original condition — unused, unopened, and in original packaging.

• Sale items are not eligible for exchange, unless the product received is incorrect or defective.

2. How to Request an Exchange

• Email us at helpdesk@drelements.com with:

  • Your order details

  • The product you wish to exchange

• Our support team will review your request and notify you of approval.

3. Replacement Item

• Once approved, you may select a replacement item of equal or lesser value.

• If the replacement item costs more, you will need to pay the price difference.

4. Important Notes

• Exchanges are subject to product availability.

• Customers are responsible for following the return instructions provided upon approval.