Privacy Policy

At Dr. Elements, we deeply value your privacy and are committed to safeguarding your personal information. Protecting your data is a fundamental part of our promise to you. This Privacy Policy explains how we collect, use, share, and protect your information.

Collection of Personal Information
We collect personal information when you interact with us—such as creating an account, placing an order, requesting returns or cancellations, contacting customer support, subscribing to newsletters, or participating in promotions and surveys. This may include your name, email, phone number, addresses, payment details (processed securely), and contact information shared with couriers for delivery purposes. By using our website, you consent to this collection.

Use of Personal Information
Your data helps us process orders, provide customer support, improve our website and services, and keep you updated on new products and promotions. All payment details are processed securely through our Payment Service Provider and are never shared with third parties.

Cookies and Analytics
We use cookies and tools like Google Analytics to better understand browsing patterns, improve our website experience, and enhance our services. You can manage your cookie preferences in your browser settings.

Sharing of Personal Information
We do not sell or trade your personal information. However, we may share it with trusted service providers—such as payment processors, couriers, or customer support platforms—solely for order fulfillment and related services. All partners comply with strict privacy and confidentiality standards.

Your Rights
You have the right to access, correct, or request removal of your data, as well as opt out of promotional messages. To exercise these rights, please contact us at helpdesk@drelements.com.

Emails and Communications
By providing your contact information, you agree to receive transactional updates and promotional messages. You may unsubscribe from marketing emails anytime using the link provided.

Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and continued use of our services will be considered acceptance of the revised policy.