Privacy Policy

At Dr. Elements, we deeply value your privacy and are dedicated to safeguarding the security of your personal information. Protecting your data is a fundamental part of our commitment to you. This Privacy Policy outlines how we collect, use, and protect your personal information.

Collection of Personal Information

We collect personal information through various means, including:

  • When you create an account on our website.
  • When you place orders, make purchases, or request returns, exchanges, or cancellations.
  • When you contact us with inquiries or request assistance.
  • When you interact with our customer service team.
  • When you subscribe to our newsletters or updates.
  • When you participate in contests, surveys, or promotional activities.
  • When you engage with us on social media platforms.

By registering with us or interacting with our website, you consent to the collection of your data. Personal information we may collect includes your name, email address, phone number, home address, shipping address, and billing information. We may also collect information through identity verification processes, including your telephone number, which may be shared with our courier service for order delivery.

Use of Personal Information

We use the information collected to:

  • Process and fulfill your orders.
  • Communicate with you about your orders, inquiries, or other services.
  • Improve our website, products, and services.
  • Send you updates about new products, special offers, and events.
  • Ensure compliance with applicable laws and regulations.

Your saved card details are never shared with third parties and are securely used to process payments through our Payment Service Provider’s systems.

Cookies and Analytics

When you interact with our website, specific data is automatically collected using cookies and tracking technologies like Google Analytics. This data helps us understand customer behavior and improve our services. For instance, we may analyze browsing patterns to optimize product presentation and manufacturing processes.

Sharing Personal Information

Dr. Elements does not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers for order fulfillment, payment processing, and delivery. These providers are bound by confidentiality agreements and must comply with applicable privacy laws.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the removal of your data if it is no longer necessary for the purposes it was collected.
  • Opt-out of receiving promotional emails or messages.

To exercise these rights, please contact us at helpdesk@drelements.com 

Emails and Communications

By using our website and providing your contact information, you consent to receive emails and text messages from Dr. Elements regarding your orders and promotional updates. You can unsubscribe from our emails at any time by clicking the "unsubscribe" link in any promotional email.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be posted on our website and will apply to information collected after the date of the change. Continued use of our website after any updates signifies your acceptance of the revised policy.