FAQ's
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You can pay securely using any of the available payment methods.
Which payment methods do you accept?
Currently We are only accepting Bank Transfer and COD.
Can I change or cancel my order after placing it?
Orders are usually processed quickly. If you need to make changes, please contact us immediately. Once fulfilled, orders cannot be modified.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log into your account to check order status.
What if I receive a damaged or incorrect item?
Contact us right away with your order number and photos of the item. We’ll arrange a replacement or refund as quickly as possible.
Are your products safe and Halal-certified?
Yes. All Dr. Elements products are Halal-certified and dermatologically tested. They are formulated with safe, high-quality ingredients.
How do I contact customer support?
You can reach us via our Contact Us page, by email at [support@drelements.com], or through our social media channels.